Shipping and Delivery Policy

We strive to give our customers a seamless shopping experience. To ensure that your purchases arrive safely and on time, we set the following delivery guidelines.

Shipping

We ship free via USPS, UPS, FedEx, or DHL within the United States. Every parcel includes a tracking number.

Processing Time

Orders are processed within 1 business day (Monday–Friday). No shipments on public holidays.
Orders received before 11:00 p.m. EST, Monday–Friday ship the same day. If a delay occurs, we will notify you by email.

Delivery

Estimated delivery time within the United States: 3–10 business days (Monday–Friday).
Times may vary by product and depend on accurate billing and shipping details. If there is an address issue, we will contact you.

Delivery Confirmation & Tracking

Once shipped, you will receive a confirmation email with your tracking number. Tracking activates within 24 hours.
You can check your delivery status using the tracking link in your email or on the carrier’s website.

For returns and refunds, please see our Refund & Return Policy on our website.

International Shipping

We currently do not offer international shipping. U.S. domestic shipping only.

Delivery Problems

If your order is lost, damaged, or stolen in transit, contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order as soon as possible.

Contact

Email: contact@elainetheojewels.com